Project/Application Maintenance

Existing legacy systems house a wealth of business knowledge and data. Many of the best practices and processes of the organization are embedded in these systems. SBS’s Application Maintenance & Support services enable clients to maximize the value derived from their existing applications.

Outsourcing Application Maintenance & Support to a competent partner like SBS, enables clients to re-allocate valuable in-house resources to more strategic IT initiatives. SBS’s Global Delivery Model (onsite - near shore - offshore) also helps clients leverage time zone differences to benefit from 24-hour workdays. This ensures that our client’s mission critical applications get the 24x7 attention that they require to function effectively. This reduces the total cost of application ownership for our clients.

Our comprehensive Application Maintenance & Support services span the following:

    ◾ Corrective Maintenance: Bug fixes and Beeper support

    ◾ Adaptive Maintenance: Changes to support changing business or technical environments, and new requirements

    ◾ Enhancement: Adding functionality such as a new module or new reports

    ◾ Perfective Maintenance: Restructuring, revitalizing, and rewriting code for future ease of maintenance and increasing maintainability through rationalization of data and performance tuning

    ◾ Production Support: Supporting applications in a production environment.