Comprehensive Outsourcing Services
The wide range of mature, fully customizable service offerings by SBS meet and exceed client expectations when outsourcing IT services. We are an end-to-end IT services provider backed by nearly two decades of technology experience.
Our outsourcing solutions cover the entire technology domain from mainframe, and client/server to Web-based technologies in both applications and infrastructure management. SBS solutions are robust, scalable, and flexible to accommodate growth and changes in your business environment.
At the core of SBS’s Application Management service offering is a proven approach for rapidly assuming responsibility for client operations and providing on-going performance-based application support that is focused on quality, process, accountability and results. Each outsourcing engagement is governed by a service contract that is the combination of a Statement of Work, which defines the scope of the service, and a Service Level Agreement, which defines the objective measure of SBS’s service performance commitments.
◾ User Support (Application Help Desk)
◾ Maintenance and Enhancement
◾ Custom Application Development
◾ Legacy Modernization
◾ Quality Assurance
◾ Testing as a Service
Our accelerated transition process, from planning to full operation to transition back to the client at the end of the engagement, enables rapid stabilization of people, process, and technology.
Outsourcing infrastructure and IT operations is a way to stabilize and predict costs. Due to updates, upgrades and outages, infrastructure costs can be inconsistent.
Using SBS’s outsourcing services provides a monthly, known cost that can encompass management, monitoring, maintenance, hosting, call center support and backups. This arrangement allows customers to eliminate worry and better plan their IT budgets.
Because the service provider relationship is governed by a Service Level Agreement (SLA), customers can expect and rely on a pre-defined level of performance.
Customers see this as a distinct advantage, as most internal IT service departments are not held to a required level of performance. Based on our clients' requirements, SBS can provide infrastructure outsourced services in the areas of:
◾ Technology Solutions:
- ♦ Network
- ♦ Server
- ♦ Storage
- ♦ Security
- ♦ Desktop
◾ Service Desk Solutions:
- ♦ Help Desk and Call Center
- ♦ Data Center Hosting
- ♦ Monitoring and Management
- ♦ Maintenance and Systems Support